Thank you for your help. Property Management Exam Paper. Service creates value. Service inherits civilization. What means

1. Carry out high-quality service to the end!

No blind spots in management, no complaints from owners, and impeccable service

Purpose: To satisfy the needs of owners to the greatest extent; Achieve company development as quickly as possible.

Business philosophy; build brand with service; win the market with brand.

Purpose: standardized management, sincere service, highlighting individuality, pursuing perfection

Service concept: "Beautiful life comes from warm service"

Corporate purpose: " Integrity management, legal management, people-oriented, service first”

Last question:

Property services

1 “People-oriented” is the right way

< p> "People-oriented" is the fundamental concept of property services. "People-oriented" property management actually means to fully relieve the worries of the owners and provide property services in the community based on the interests and convenience of the owners. At present, the property management service in most communities is only a basic service, such as only responsible for the safety and sanitation of the community, without providing personalized services based on the actual and special needs of the owners

Value-added services 2

"Creativity" tests the degree of attentiveness

Creative service is a value-added performance based on considerate service. Today, when housing prices are high, home buyers are mostly multiple home buyers who want to improve their living conditions and pursue life enjoyment. Therefore, they attach great importance to the quality and service types of property management.

Owner Complaint 3

Receive complaints patiently and handle them promptly

Community Safety 4

Don’t be careless in maintaining community safety at all times

Property management skills 5

The actual skills of employees determine the professionalism of the company

Property management involves security, greening, cleaning, housekeeping, housing and mechanical and electrical maintenance, etc. These projects are It is a highly professional independent industry

Community greening 6

Greening management should be adapted to local conditions

Property maintenance fund 7

Do a good job in property management Maintenance is the most important

Public *** Facilities 8

The benefits generated by public *** facilities belong to the owners

Community Culture 9

Cultural connotation injects vitality into the house

Louba 10

Louba service becomes a property management "examination question"

Quality of property management personnel 11

High-tech facilities call for high-quality talents